Refund Policy

We hope you will be entirely satisfied with your purchase from Mr McGregors but in the event that you wish to return an item please see below:


This policy sets out the returns policy for goods purchased through the online store operated by Mr McGregors.

To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging as far as possible and remember that it is your responsibility until it reaches us so we do advise using recorded delivery services. We are sorry but gift cards cannot be returned for refund.

Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods you wish to return, and the original postage and packaging charges made. You will NOT be entitled to a refund of the cost you incur in returning the item to us.

If the fault lies with Mr McGregors ie. an incorrect item delivered we will refund the cost or exchange the item and we will refund the cost of the return postage. 

If the item you purchased was faulty or did not work properly, PLEASE CONTACT US via email or phoning 07778 529421 BEFORE returning the item as often a photo of the damage is sufficient for us to issue a refund or send a replacement (if available). If you do not contact us before returning the item we cannot guarantee a refund. 

If you request to exchange goods rather than receive a refund we reserve the right to charge for delivering the alternative item(s) unless the original item(s) supplied were damage/faulty.

Where you would like to return a product you have purchased please contact us via email to within 7 days of receipt to let us know that you will be returning the item and for a return address.  Mr McGregors is a UK based company and you will not be required to return items outside of the UK.  We cannot accept any liability for goods lost or damaged in transit. You are advised to wrap carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post or courier. Proof of postage is not proof of delivery. Please included your name, address and order number in the return parcel. The cost of the return postage will be borne by you unless the goods are faulty. 

Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within 7 days.

If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.